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    CloudFibra shop in Benidorm

    Walk-in shop · Face-to-face help

    CloudFibra shop in Benidorm

    Av. Dr. Severo Ochoa 38, Local 14. Come in to check whether fibre reaches your home, sign up for fibre and mobile or get help with your service, Monday to Saturday.

    Get directions ↗Av. Dr. Severo Ochoa 38, Local 14, 03503 BenidormPhone965 020 404WhatsApp601 90 20 20

    The CloudFibra shop in Benidorm is at Av. Dr. Severo Ochoa 38, Local 14 (postcode 03503). It opens Monday to Friday in the morning and the afternoon, and on Saturday morning: it is one of the two shops you can visit on a Saturday (the other one is in Mutxamel).

    It is also our reference shop for Busot, Calp / Calpe and l’Alfàs del Pi / Albir, where we provide service without a local shop.

    For hotels and holiday accommodation we carry out a separate study for each property: see our Hotels page.

    Opening hours of the Benidorm shop

    Days Hours
    Monday to Friday 09:00 to 14:00 and 16:00 to 18:00
    Saturday 10:00 to 13:00

    See the shop on Google Maps ↗

    If you cannot come in, call us on 965 020 404 or message us on WhatsApp at 601 90 20 20. For faults, Technical Support: WhatsApp 601 98 39 19.

    What you can do at the Benidorm shop

    If your case needs a technical check or a specific procedure, we tell you what the next step is.

    • Check your coverage with your street and door number.
    • Sign up for fibre, mobile or both; a technician installs it at your home.
    • Keep your number with number portability.
    • Ask about changing your tariff or adding lines to your fibre.
    • Pick up or swap your router and get help with your router, MegaWiFi or bill.
    • Faults: the quickest way is Technical Support on WhatsApp (601 98 39 19), also at weekends.

    Areas we serve from the Benidorm shop

    According to our coverage map, we already have fibre in these areas of Benidorm. Coverage is still confirmed at your exact address and door number.

    • Coblanca
    • Almafra
    • Foia Manera
    • El Cabut
    • La Barrina (north, centre and south)
    • Saltet
    • El Planet
    • Finca La Silueta

    Some streets with fibre: Av. Estocolmo, Av. Malta, Av. Marsella, Av. Montecarlo, Av. Almirall Bernat de Sarrià, Av. Marina Baixa, C/ Oviedo, C/ Cerdeña.

    More streets, prices and questions about fibre in Benidorm: fibre broadband and mobile in Benidorm.

    The Benidorm shop is also our reference shop for people living in these towns, where we provide service without a local shop:

    All tariffs and their terms are on the offers page.

    Fibre and mobile prices until 11 November

    Halloween offer valid from 21 October to 11 November 2026.

    Tariff What it includes Offer price Afterwards
    MIX500 Fibre 500 Mb + mobile 50 GB €14.95/month (12 months) €24.95/month
    MIX1000 Fibre 1000 Mb + mobile 100 GB + MegaWiFi free for 12 months €19.95/month (12 months) €29.95/month
    MIX ILIMITADO Fibre 1000 Mb + unlimited data* + MegaWiFi free for 12 months €22.95/month (12 months) €32.95/month
    FIBRA 500 Fibre only, 500 Mb €14.95/month (3 months) €19.95/month
    FIBRA 1000 Fibre only, 1000 Mb €19.95/month (3 months) €25.00/month

    Mobile lines to add to your CloudFibra fibre: 50 GB for €5/month, 100 GB for €6.90/month and unlimited* for €9.90/month.

    • VAT included. 12-month minimum contract period. Activation and installation €0. MIX packs only with number portability. Coverage depends on the address.
    • MegaWiFi €3/month after the 12 free months. *Fair use up to 400 GB/month; beyond that, reduced speed until the following month.

    Full terms on the offers page.

    Frequently asked questions about the Benidorm shop

    Where is the CloudFibra shop in Benidorm?

    At Av. Dr. Severo Ochoa 38, Local 14, 03503 Benidorm. The “Get directions” button opens the route in Google Maps from wherever you are.

    What are the opening hours of the Benidorm shop?

    Monday to Friday from 09:00 to 14:00 and from 16:00 to 18:00. Saturday from 10:00 to 13:00.

    I live in Busot, Calp or l’Alfàs del Pi: which shop should I go to?

    The reference shop for Busot, Calp / Calpe and l’Alfàs del Pi / Albir is the one in Benidorm. If travelling is not convenient, ask us by phone (965 020 404) or on WhatsApp (601 90 20 20).

    Can I check at the shop whether fibre reaches my home in Benidorm?

    Yes. Bring the street, number and town and we check your exact address: in Benidorm fibre reaches specific areas, not the whole town.

    Do I need to speak Spanish?

    No. Our customer service attends in Spanish, English and Russian: by phone on 965 020 404, on WhatsApp (601 90 20 20) or by email (hola@cloudfibra.com). It is also a good way to have your address checked before you visit the shop.

    What should I do if I have a fault and the shop is closed?

    Message Technical Support on WhatsApp at 601 98 39 19 or write to soporte@cloudfibra.com. They answer Monday to Friday from 08:00 to 22:00 and on Saturday and Sunday from 09:00 to 21:00.

    Other CloudFibra shops

    All our contact channels are on the Contact page.

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