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    TRICK OR TREAT? · CLOUDFIBRA CUSTOMERS

    Bring a friend.
    Get a year free.

    If your friend signs up and identifies you by name or customer number, you can get 12 months of fibre free.

    Valid until 11 Nov 2026 · One year per customer. Conditions apply.

    Refer a friendI am a customer: help with my referral
    A ghost welcomes a friend dressed as a mummy, with a flowing blue line above the doorway.

    How it works

    1. Share your name or customer number

      Give your friend your FIB customer number or full name, so we can identify your recommendation.

    2. Your friend enters your details at signup

      When configuring their tariff, they select “Have you been referred?” and enter your FIB customer number or full name.

      Configure a tariff →

    3. We validate the signup

      Once the signup is complete and validated under the promotion terms, your free fibre months begin. Your friend can enjoy fibre with personal, local service.

    YOUR RECOMMENDATION, RECORDED

    A name.
    Or a customer number.

    Enter the FIB customer number or the name of the referring customer. If you are recommending us, enter your own reference; if a friend recommended us, enter theirs. We will confirm any missing details before signup.

    WRITE TO US

    Tell us about your referral

    You can write to us whether you are recommending us or have been referred by a friend. Leave your own contact details and the referring customer’s name or FIB number.

    Referrals

    If you are recommending us, enter your own FIB number or full name; if a friend recommended us, enter theirs.

    Before you recommend us

    The referring customer must have been with CloudFibra for at least 12 months and be up to date with payments. Any non-payment by either customer cancels the promotion.

    • New signups must take place by 11 Nov 2026, inclusive. One free year per existing customer, generated by their first valid referral.
    • The person you refer must be a new customer, with a different account holder and installation address. Your name or customer number must be recorded and confirmed when they sign up.
    • The referring customer receives 12 months of fibre, starting with the first bill issued after the new customer has passed the 14-day withdrawal period and paid their first bill.
    • The benefit applies to fibre, excluding mobile services, out-of-plan usage, devices and additional services. We will confirm how it applies to your tariff before activation.
    • If either customer cancels during the new customer’s first 12 months, any remaining free months are lost.
    • The benefit cannot be transferred or exchanged for cash. The new customer’s commercial conditions will be confirmed before they sign their contract.

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