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Cookies Policy

Cloudwifi, SL informs about the use of cookies on its website: https://cloudfibra.com

What are cookies?

Cookies are files that can be downloaded to your equipment through web pages. They are tools that play an essential role in the provision of numerous information society services. Among others, they allow a web page to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information obtained, they can be used to recognize the user and improve the service offered.

Types of cookies

Depending on the entity that manages the domain from which the cookies are sent and processes the data obtained, two types can be distinguished:

  • First-party cookies: Those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
  • Third-party cookies: Those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

In the event that cookies are installed from a computer or domain managed by the editor itself but the information collected through them is managed by a third party, they cannot be considered as first-party cookies.

There is also a second classification according to the length of time they remain stored in the client’s browser, which may be:

  • Session cookies: Designed to collect and store data while the user accesses a web page. They are usually used to store information that only needs to be kept for the provision of the service requested by the user on a single occasion (e.g., a list of purchased products).
  • Persistent cookies: The data remains stored in the terminal and can be accessed and processed for a period defined by the person responsible for the cookie, which can range from a few minutes to several years.

Finally, there is another classification with six types of cookies according to the purpose for which the data obtained is processed:

  • Technical cookies: Those that allow the user to navigate through a web page, platform, or application and use the different options or services that exist in it, such as controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the purchase process of an order, making the request for registration or participation in an event, using security elements during navigation, storing content for the broadcasting of videos or sound, or sharing content through social networks.
  • Personalization cookies: They allow the user to access the service with some predefined general characteristics based on a series of criteria in the user’s terminal, such as the language, the type of browser through which they access the service, the regional configuration from where they access the service, etc.
  • Analytics cookies: They allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used in the measurement of the activity of the websites, application, or platform and for the elaboration of navigation profiles of the users of said sites, applications, and platforms, in order to introduce improvements based on the analysis of the usage data made by the users of the service.
  • Advertising cookies: They allow the management, in the most efficient way possible, of advertising spaces.
  • Behavioral advertising cookies: They store information on the behavior of users obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
  • External social network cookies: They are used so that visitors can interact with the content of different social platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and that they are generated solely for the users of said social networks.

Customer service

Teléfono: 965020404

Email: hola@cloudfibra.com

WhatsApp: 601902020

Opening hours:
Monday to Friday from 08:00 to 20:30
Saturday from 09:00 to 14:00


Support

Email: soporte@cloudfibra.com

WhatsApp: 601983919

Opening hours:
Monday to Friday from 08:00 to 22:00
Saturdays and Sundays from 09:00 to 21:00

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